Key Responsibilities:
1. Customer Engagement & Technical Facilitation
Serve as the primary technical interface fassigned OEM/Tier 1 customers, gathering clarifying product-related questions to enable the Product Managers response.
Provide on-site engineering support, troubleshooting, guidance on product integration, specifications, performance.
Conduct regular technical reviews with customer engineering teams internal Project teams to ensure proper product implementation.
Collect structure customer Requests fInformation (RFIs),Requests fQuotation (RFQs) Technical Queries, Change Requests to enable the Product Management Team to respond in a timely manner.
2. Requirements Gathering & Product Advocacy
Proactively identify upcoming customer requirements communicate them to the internal Product Management team.
Translate customer needs clear technical specifications fproduct development consideration.
Advocate fthe customers perspective in internal discussions to influence product roadmap decisions.
Support the Product Manager in presenting new product features, updates, roadmaps to customer engineering teams.
3. Interface Between Customer & Internal Teams
Act as the bridge between customer engineering teams internal Product Management Sales teams.
Escalate critical customer issues collaborate with internal teams to ensure timely resolution.
Facilitate joint technical workshops between the customer internal teams to align on product strategies.
Provide feedback loops to improve product documentation, training, support materials.
4. Market & Competitive Intelligence
Monitreport on industry trends, competitactivities, emerging technologies relevant to the customer.
Gather insights on customer pain points, unmet needs, future project pipelines to guide product enhancements.
Qualifications & Skills:
1.Bachelors Masters degree in Engineering (Electrical, Mechanical, Automotive, related field).
2. 3+ years of experience in automotive engineering, application engineering, product support, preferably with OEM/Tier 1 exposure.
3.Strong technical knowledge of automotive systems, electronics and/connectors.
4.Excellent communication interpersonal skills, with the ability to explain complex technical concepts clearly.
5.Proven ability to manage customer relationships work in a cross-functional environment.
6.Willingness to be onsite at customer locations frequently (80%+).
7.Familiarity with automotive development processes