職位描述 Resolve escalated customer concerns complaints by creating positive experiences; Utilize strong communication skills to connect with customers,ganizations, authorities negotiate when necessary; Consistently follow-up with customers until their concerns are fully resolved; Deep dive cases involving product service defect identify potential brrisk Cooperate with a broad group of internal stakeholders globally to improve Trip’s products services; Assist with any ad hoc projects tasks from the Executive & Escalation Manager. 任職資格 Full-Time Bachelor’s Degree higher; Highly proficient in both verbal written English. Native speakers preferred; Excellent communication interpersonal problem resolution skills. Demonstrate a high level of ownership have a passion fhelping supporting others; Flexible forward-thinking attitude, with a diligent results-orientated approach to work; Able to work under tight deadlines pressure, both independently with others; Previous experience in customer success/escalation role, OTA experience preferred; Able to work during weekends public holidays.