About JLL –
We’re JLL. We’re a professional services investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise action on landmark projects, work on game-changing real estate initiatives. You’ll also make long-lasting professional connections be inspired by the best. We’re focused on opportunity want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:
To assist in the comprehensive facilities management on the Client Account. Delivery of services in accordance with the Management Agreement Facilities SOW’s, SLA KPI’s. Support the Facilities Team in the implementation of key initiatives projects.

What this job involves:

Facilities Operations
Lead soft team to ensure the soft services on demand.
Seek ways to constantly reduce costs improve operational standards
Implement, comply with audit all internal management systems, fquality assurance

VendManagement
Assist in the management of contractors on site ensuring they perform to the required standards
Understthe Service Level Agreement of Janitorial Services, review it in need
Daily inspection per request
Direct the vender to compliance the procedures, SOW SLA
Have a meeting with vender leader/manager monthly
Review the vender performance quarterly
Periodical report to clients

Risk Management
Assist in the implementation management of a property risk management program
Follow established escalation procedures incident reporting procedures

Customer Service / Client Relationships:
Provide supericustomer service
Ensure feedback from client sessions is recorded actioned to the satisfaction of the end user.
Pro-actively manage clients expectations ensuring that the service levels are maintained.

Reporting:
Assist in the budgeting process as required
Provide input as required the Report
Active involvement in the monitoring achieving the required Key Performance Indicators

Leadership / Staff Management:
Actively supports teamwork, co-operation & performance excellence within the onsite team

Sound like you? To apply you will have:
Vendmanagement IFM work related working experience required.
Good communication skills in written verbal English
Ensure the KPI Targets fthe Account are met Interpersonal skills with a strong client focus.
Technical comprehension experience with performance based service contracts vendmanagement
University degree, Independent Self Motivated
Ability to work within a budget
Good leadership management skill
8 years facilities management experience vendmanagement experience

What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together - across the desk around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits pay. We’ll offer you a competitive salary benefits package.
With us, you’ll develop your strengths enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.